Frequently asked questions

Kymark brings reservations, dispatch, driver apps, fleet management, customer records and billing into one platform for limousine, chauffeur, black car and passenger transportation operators.

Kymark scales from one vehicle to hundreds. Every plan includes unlimited vehicles; you choose a plan by the number of trips you enter each month.

Kymark is family owned and operated since 2014. Kyle and Mark built Kymark around their experience in luxury transportation. The aim is to bring reservations, dispatch, customer communication and billing together, with custom design and features shaped by operator requests.

Start with a reservation entered by your office or through a website booking form. Keep passenger details, pickup locations and itineraries together in the trip schedule and calendar. Dispatch assigns the driver and vehicle; the driver app receives the assignment and records trip-status updates. Your office can then manage invoices, payments and e-signatures and review the trip in reports.

Yes. You can try Kymark free for 14 days before choosing a plan.

No. There is no setup fee on any plan.

Yes. Kymark includes data import support, and complete data export is available whenever you need it.

Kymark has ten monthly plans in USD. Tier 1: $19/month — up to 10 trips/month Tier 2: $39/month — up to 25 trips/month Tier 3: $89/month — up to 150 trips/month Tier 4: $109/month — up to 250 trips/month Tier 5: $149/month — up to 500 trips/month Tier 6: $199/month — up to 1,000 trips/month Tier 7: $299/month — up to 1,500 trips/month Tier 8: $399/month — up to 2,000 trips/month Tier 9: $499/month — up to 2,500 trips/month Tier 10: $599/month — up to 3,000 trips/month Above 3,000 trips per month, contact Kymark for a Custom quote. Each plan includes the same features; the monthly trip allowance is what changes.

Tier 5 covers up to 500 trips per month for $149 USD/month. You do not pay separately for each driver or vehicle. Choose a tier that covers the number of trips you expect to enter each month; the pricing page compares every allowance side by side.

Yes. You can upgrade or downgrade your plan as your monthly trip needs change. A larger fleet does not require a separate vehicle-based plan: the subscription scales by trips entered per month, with unlimited vehicles, drivers and users on every tier.

Only trips per month. Users, drivers, vehicles, customer records and updates are unlimited on every plan.

Kymark has clear, simple pricing: one monthly software price, no Kymark feature add-ons and no setup fee. Flight tracking, driver apps, reports and software updates are included on every plan. Payment-processing fees charged by your own Stripe account are separate; Kymark adds no processing markup. If you choose to use your own third-party service accounts, their own charges remain with those providers.

No. Payments run through your own Stripe account, so you pay exactly what Stripe charges — nothing extra from Kymark.

GNet users get 10% off any plan for life when they sign up for a free trial before July 29, 2026.

Yes. Drivers get a dedicated app on iOS and Android to receive trips, navigate to pickups, capture signatures and update trip status in real time.

Yes. Real-time driver tracking is included, alongside the trip schedule, calendar and dispatch tools. Your team can use driver locations and trip-status updates when coordinating pickups and assignments. Flight tracking is included on every plan to support airport-transfer work.

Yes. You can set driver availability and block dates for drivers and vehicles, and drivers can clock in and out with the built-in time clock.

Yes. Two-way text chat with drivers and customers is built in, plus an internal team and group chat for your office.

Yes. Kymark includes booking forms you can put on your website, including a fully customizable version.

Kymark connects with Twilio SMS for two-way customer, driver and dispatcher communication; Gmail and Outlook for email; Stripe through your own merchant account; QuickBooks Online for bookkeeping; Google Calendar; and Google Drive. E-signed documents can push automatically to your own Google Drive, organized by date. Connecting a service does not remove that provider's own charges.

USA and Canadian texts are included when you use the Kymark Twilio number. You can also connect your own Twilio account.

Included reports cover Visual Insights, Revenue, Trip Volume, Driver Performance, Top Customers, Add-Ons Performance, Vehicle Costs, Tax Summaries, User Logins, plus P&L reporting. Review bookings, revenue, customers, drivers and vehicle costs without reconstructing the same information in separate tools. Complete data export and import are also available.

Yes. Kymark includes maintenance records, incident reports, inspection records and pre- and post-trip inspections. Vehicle insurance policies can be uploaded manually or processed with AI to extract policy details, while retaining the original document image. Receipt uploads can also be entered manually or with AI.

Yes. Drag-and-drop customization lets you change screens, views and page organization. Website booking forms include a customizable version. For text and email automations, your company can use default templates or create its own using the drag-and-drop editor. Custom roles and permissions help organize staff access.

Build passenger surveys with the included survey builder, then send them manually or automatically. Surveys sit alongside your customer records and communication tools so your team can collect feedback as part of its trip workflow.

Can't find a feature you need? We love building custom features — warmly welcomed, at no cost, and normally delivered within 24–48 hours.

Your custom design and features are warmly welcomed and built at no cost, normally delivered within 24–48 hours. You get Kymark your way without doing anything yourself or hiring a developer — it's like having a custom development team for no extra cost.

Custom features are normally delivered within 24–48 hours. “Normally” describes the usual delivery window, not a guaranteed deadline for every request. Tell us the change you need and discuss timing with our team.

No. Kymark builds your requested custom design and features for you at no extra cost. You explain the workflow or result you want; our team handles development. It is like having a custom development team included with your software, rather than hiring a developer separately.

Contact Kymark with the task you want to improve, what happens today and the result you need. A screenshot or example can help explain your request. You can ask for a missing feature or a change to your design and workflow; custom requests are warmly welcomed.